Mobikwik — about login my wallet account

Address:

Gurgaon, Haryana

Dear sir
I was paying electricity bill on 26January but transection was failed but amount 6410deducted from my credit cards.now 6 February it's comes refund.but now my mobikwik wallet is disabled.at this wallet 9600 above balance on this account. Kindly activate my wallet account.many times I sent email and contact customer care but not getting any response.