Mobikwik — Account got debited twice for zip bill but haven't got refund for one payment

I would like to bring your notice your service and specially customer care service are becoming worst day by day.on 4th August, 2022 i have added money from my debit card and made zip payment of Rs 1911.My payment got debited from my wallet but my zip balance was showing outstanding.On 5th Aug, 2022 i made payment again to avoid late fee and interest charges and to avoid negative cibil score.i raised complainant through help section but still no one has reverted.i have raised complainant for many cashback which was not credited till now.my supercash got expired but no message from your end about expiry and debiting from my account.

kindly provide my Rs 1911, Rs 22 refund from zepto which is not reflecting in my wallet and many cashback which are pending on urgent basis or else i have to lodge customer complainant against your company.