Mobikwik — Account locked - still not released- been months now

Address:	Gurgaon, Haryana
Website:	www.mobikwik.com

The story is pretty simple

someone hacked my mobikwik account
I raised a complaint
Mobikwik gave a regular reply - you must have shared your details with someone(as if I am insane and keep telling my credentials to everyone)
One fine day - they locked my account
The hacker? He must still be hacking someone else's account
Who is the hacker? I seriously doubt it's their own staff who are paid to do this How do I know this? I read a lot of complaint about accounts getting locked after their account is hacked..there seems to be a pattern
Why do they do this? Let me tell you a brief story. If someone is giving you free food/shelter then you'd leave your home and start living in that house. But for how many days. Once the owner realized that you've enjoyed enough his legacy. He'd kick you off, but obviously not by giving the exact reason to kick you out. Same as like “aatithi kab jaaoge”