Mobikwik — Added money not reflecting in Mobikwik Xtra account

I added 5000 in my xtra account in Mobikwik and the transaction is successful from both ends but the money is not reflecting in my account. The history and statement saying they do recieved 5000. I'm kind of worried now. Please solve this as soon as possible.
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Mobikwik customer support has been notified about the posted complaint.
Jul 24, 2022
Updated by Kaixbi
Also there is no option of asking for help regarding that transaction in the app. The customer care themselves is not responding.
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Bank account not linked in xrtra earn account

Added money in mobikwik but it is not reflected in the app whereas amount hasbeen debited from my bank. And even the transaction is not showing in the history.
This is a serious issue as mobikwik is not even acknowledging the transaction as failed transaction in the history.

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