Mobikwik — made payment through upi

On 20th using mobikwik made payment but the receiver party not received the payment so made payment again but party not received. Now bank a/c debited time party not received payment. Mobikwik help not solve the issue even 3-4 days pass and even not give option to communicate with them or technical team now i have dought that even they have technical team or not.
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Sir, I request humble submission.I beg to state that Sir I m very suspension in your wallet.Sir two another mobile number 5000+5000=10000/sir please my money return ...

I tried to transfer rupees 9366.39 from MobiKwik Wallet to my already added bank account in MobiKwik wallet. It said that Transaction is Timed out amount is Deducted from the Mobikwik Wallet but NOT Deposited into the Bank.

There is No transaction/ order ID, unable to open the transaction that failed.
I transfer 500 to my client account. Then i saw transaction was failed and my bank deduct the same amount from my account. But the receiver did not get the money.

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