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Mobikwik — amount debited from hdfc account but not uploaded in wallet

Dear concerned,
At 10:24 pm today (7-february-2020), i was trying to recharge my tatasky account and uploaded money via hdfc net-banking. Rs. 400 was deducted from bank but amount did not get uploaded on wallet and tatasky account not recharged.

I have also raised a help request on app. Ticket id is 13767859

Request your immediate attention on the matter and resolution.
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