Mobikwik — Amount debited from my bank account but not credited in my mobikwik wallet

Address:	Gurgaon, Haryana, 122008
Website:	www.mobikwik.com

I tried to add rs. 800 from my icici bank account to my mobikwik wallet on 16/04/2016. Rs. 800 was debited from my bank account but not added in my mobikwik wallet. I made a complaint to mobikwik vide ticket/complaint no. #4798914 and #4800974 but i did not get any response from mobikwik. I called so many tim es customer care of mobikwik but no one is picking my phone.

Regards
Rohit varshney