Mobikwik — amount debited from wallet but not credited to beneficiary

Website:

Mobikwik

On 13 september, 2018 I have transferred rupees 210 to an account.
The amount has been debited from my wallet but not credited to the beneficiary. I tried to reach out to the customer care but there is no customer care at all.
I even mailed at [protected]@mobikwik.com but they didn't even bother to reply with at least an auto generated message mail.
We are lower middle class people... 210 rupees matter to us. They are so indifferent about our problems. I read reviews on the playstore app after getting caught in this issue. There are hundreds of people facing this problem.

I want the amount to be transferred to the beneficiary asap.