Mobikwik — amount debited in account but not credit in bsnl land line bill

My account in debited dt. 26.02.2019.
Connection number [protected].
Category landline bill.
Operator : bsnl
Txn ref id mk[protected]

Number with std [protected]

Bbps ref id mk01007qhnpy

Rs.1959.

I was online payment through mobikwik, dt.26.02.2019.
But till date not credited bsnl outstading nor refund.

Further, i have already rs.50 penalty charge paid by bsnl.