Mobikwik — Amount debited twice from my account but neither credited in wallet nor can i see them anywhere in the whole app

Address:Gurgaon, Haryana, 473331
Website:online payments and shopping

I was doing a recharge of 303 on my jio no. 1 rupee was deducted from my wallet and remaining 302 from my account but the amount of 302 rupees is deducted 2 times from my account. Mobikwik must refund my money. This app is always doing such things with customers. If my issue is not solved i will never use it again or refer to any one. Worst experience, i had shopped for thousands of rupees hundreds of times buy never faced any problem from other apps. Then why mobikwik makes problem. Solve my issue otherwise i will take strict action. My ticket Id Of booking complaint on mobikwik app is - #6326061. And my registered no on the app is[protected].
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Dear Nivedita Jain,

You are guys prefer to do recharge the Jio number with third party app because of offers like cash back and all. So that only all are facing issue like this. I would like to prefer to do recharge you from My Jio app without any hassles. Hope this will help you in this regard.

ANGURAJ
But what about the cash she has lost twice

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