Mobikwik — amount debited two times for same transaction

I did a transaction on realme.com through mobikwik wallet for rs 9899 on 27 nov 19 and the amount debited 2 times but i entered the otp only 1 time. I cancelled the order but i only got the refund only 1 time. My mobikwik wallet no. Is [protected]. The order id showing in mobikwik wallet is same for both the transactions. I request them to refund the amount. Order id is mb[protected].