Mobikwik — amount deducted but not credited in my other wallet

Address:	700080
Website:	wallet.mobikwik.com

Dear sir/madam,
Myself vikash kumar mishra, kolkata, m-[protected]. I would like to inform you that i am using virtual debit card of mobikwik. On 28th oct 2018 i am trying to load rs.4850 from mobikwik virtual debit card to my payzap wallet. But i found rs.4993.08 deducted from my mobikwik wallet a/c. But no money credited in my payzap wallet. I am also mentioning invoice summary order[protected]
8_78935394.

Further i would like to inform you i have raised a complaint through mobikwik app vide ticket id 9586825. But i am not getting any response from mobikwik and they are not giving any senior person no or email id where i will complaint this case.

So, i request you kindly help on this matter.

Thanks & regards
Vikash kumar mishra
M-[protected]