Mobikwik — amount deducted but transaction not done

I had pay electricity bill of 730 rs and it said recharge successful and money debited from my bank account by adding it in wallet, however recharge didn't happen, 7-8 days are gone but no response from mobikwik, worst experience in my life.

No one attend customer care call by mobikwik. I am totally frustrated now. Using this app is headache to me now.

Please solve the complaint earlier.