Mobikwik — amount has been deducted but mobile couldn't be recharged char

Address:

Patna, Bihar

I had tried to recharge my bsnlmobile number [protected] with special recharge of ₹99 through mobikwik by debit card number 95#25 o[censored]co bank on 27/07/2019 and amount was deducted but mobile couldn't be recharged. This is second consecutive time when this happen in a week. Therefore, you are requested to dissolve the issue by refunding the amount into my same account.