Mobikwik — amount not added in my wallet balance -but amount shown transactions history -please added

Dear Sir, My name is Chandra. Transaction id:[protected] date: 06/02/2015 time 10:50:05 amount Rs.343 This is my transactions information. This amount was shown at transactions history, but amount is not added my wallet balance. Please added my amount in my wallet balance. I am given 12 times compliant. But mobikwik company not responded.