Mobikwik — amount not credit to bank

Address:

600128

On dated 13 august 2019 at 11.30 am. I am trying for send 1298 rs to self account. I done the transaction account balance of mobikwik account deduced but amount not credit to bank account app shows error like no innovice number found. Transaction pending i complaint to app he said we taking action in 24 hours. The day passed but still no reply. Contact operator no receive any call. Still no done any refund.