[Resolved]  Mobikwik — Amount not refunded for the failed translation

My wallet to bank transfer transaction of[protected]+Convenience fee) was failed on 5-Aug-2021, but the amount is not refunded. I raised the issue on the same day via Mobikwik help and the response I got was 'Amout is refunded to your wallet, but it was not. I replied them saying it"s not credited to my wallet, they said they have escalated the issue to a concerned team. After 6 days since I raised the issue, they again said the amount is required to your wallet please check, but it was NOT. I replied them again saying it's not credited to my wallet. It has been 8 days and the is not refunded. Kindly help.