Mobikwik — amount paid regard electricity payment is not shown in payment

Address:

10-9/399 Ashok BhawanKotlaYusuf Hapur, 245101

My mobile no is [protected]. I have paid rs 979 dated 13 feb 2020. But amount is not shown in the electricity department. It is also not shown in my mobiquick amount howeve amount ois deducted from my bank account.
Your customer care ddepartment is not picking the phone.
Its is highly unproffesional way to resoolve the issue.
Please provide the appropriate fedback on my mail id and mobile. And update my payment. I will be not responsible to pay the penalty.