Mobikwik — Amount was deducted from wallet but receiver didn't get any money from my wallet

I sent money from my wallet (pocket UPI) but receiver did not reccived in her account.
there is a order number also
the upi transaction invoice have a section called
"need help" by clicking on it, there are so many
option and after clicking on "amount debited from my
account, they are showing a prompted
message"curently we are facing issue, please get back to us' from last 15 days completed. This is not the first time there is so many time like only payment was successful but receiver not get any money after complaint customer care telling there is no refund option after payment in upi wallet in MobiKwik, kindly check and needful that payment.