Mobikwik — Automatically money debited from wallet

Address:MobiKwik 206 Natwar Chambers 94 Nagindas Master Road Near Bombay Stock Exchange Mumbai 400001
Website:mobikwik

I have added inr 2428 in my mobikwik wallet. But, only 1428 was added in my wallet.
In history, it shows inr 2428 added successfully and in next transaction it shows "wallet debit against bank transfer recovery" and inr 1000 is deducted from the wallet. There is no invoice or detail of this transaction. I've tried contacting customer care but so far i haven't got any response.
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    Mobikwik Phone
    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
    Mobikwik Address
    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
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