Mobikwik Complaints & Reviews

Address: Flat no-876,jay ambey apartment, New kondli, New Delhi, Delhi, 110096

Website: www.mobikwik.com

On 26 September at 8:45 pm the bus from Kaushambi to Lakhimpur Kheri didn't arrived I waited for extra 1 hr still the bus didn't arrived.I had been calling the mobikwik and UPSRTC from around 3 months stillI haven't got my refund. This is so irresponsible behaviour from the company.
So please solve my problem. Operator PNR-Xlkm[protected]/GL.
Also I have attached the ticket details.

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Address: Thiruvananthapuram, Kerala

My credit card bill payment with transaction no. Mbk[protected] is not credited in my card account. I had made my credit card bill payment via mobikwik app with debit card, but it showing sccessfully in mobikwik app. I made my hdfc credit card bill. But mobikwik app shows it is citi bank, and the payment is not updated in credit card. I allready made a complaint, to mobikwik, but no action was taken from their end.

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Shobha gaud

from Nepanagar, Madhya Pradesh

Nov 27, 2019

My Order id is MBK[protected] OF AMOUNT 4200 NOT REFUNDED IN BANK DATED 14.11.19. it was said to me that it has been refunded but i did not received

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Last week i transfered 22000/- to mobikwick using with credit card and the amount was transfered to my wallet hence the i wrongly entered otp for more than 2 times in this fact my account was disabled. While i entering to the application i was getting an error, user disabled. Further i raised ticket to mobikwick customer support team more than 5 times i didn't get any response from your end kindly clear this issue asap...

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Hello,
I had tried to make electricity bill payment of 673 from registered mobile no: [protected]
Registered mail ID: bhushan.[protected]@gmail.com
Payment of 598 was made from Axis bank credit card ending with 9284
rest of 75 was used from wallet
The transaction got declined. The wallet money was reversed, however the 598 used from Axis bank card was still not reversed.
Transaction time: 22 Nov 2019 17:43

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Address: Flat 302 Sri venkatewara towers, Sector 3 mvp colony vizag, 530017

I have an account with mobikwik which is registered with my phone number [protected] and my email id vidyadhari. [protected]@gmail.com. I have taken a boost loan of 60000 few months ago and i was regular in paying my emis. This month as i was jobless my emi was skipped. For that some lady called aruna was calling few more mobikwik user from my area and started asking money as i took a loan. It went to an extent where she was blackmailing by giving my name. And those people whom don’t even know started calling me and abused me. My reputation had gone for a toss. This is something very very unethical. Before i complain to the court and police i wanted to inform you, i will definitely take this to a really extremely high level.

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D

digal

from Gangtok, Sikkim

Nov 27, 2019

I am recharge mobikwik is Rs. 109/- is Jio numbers, Order No. RJ[protected] dt 22 Nov 2019, 10.50. But Recharge is failed. Please refund my money our Saving account and oblised.

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Y

Yogesh Ashok kashid

from Mumbai, Maharashtra

Nov 27, 2019

Hi,
Pz spots the mobikwik my account is not warking pz contact to pune city agent nambar my nambar is [protected] pz help me
Thanks...

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Address: Bilaspur, Chhattisgarh, 495006

This is regarding card fraud complaint. My credit card has been used to transfer money from credit card to mobikwik account via a fraud call (The caller was assumed from sbi bank representative as he has my card
Details). The call was regarding the up gradation of card limit and he convince me to provide more information for upgrading credit
Limit but it was a hack and an amount of 1.52 lakhs has been transferred from my credit card to some mobikwik accounts in 5 different
Transactions (Rs. 30000 in 4 times and rs. 32000.00 in the final one). I have raised the issue with mobikwik but have not received any updates except the acknowledgement of complaint received.
The card details is provided below:
Card first 6 digits: 472642
Card last 4 digits: 2609
Transaction date: 21/10/2019 between 5.45 pm to 6.15 pm.

Mobikwik customer support has been notified about the posted complaint.

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Srinivasreddy Mugala

from Visakhapatnam, Andhra Pradesh

Nov 26, 2019

I am srinivas reddy my account number[protected] on last month[protected] and[protected] total 10100Rs has debit my account without my knowledge kindly refund the amount to my account number

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Address: Thanjavur, Tamil Nadu

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Utility servicesmobikwik monies sent for recharge is retained in the wallet only. Mobile not recharged. It occurred many times.
Mobikwik — monies sent for recharge is retained in the wallet only. Mobile not recharged. It occurred many times.

1 review
2318/4a, aruna nethrs illam, vatti pillaiyar koil st., kumbakonam, tamilnadu, 612105, kumbakonam, tamil nadu, india
A. Venugopalan on nov 15, 2019
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Amounts i have sent for recharge have been retained in the mobikwik wallet. This retaining my money in the wallet is happened more than 30 times. We can understand those amounts sent for are for recharge from the size of the amounts. These amounts are not willingly deposited by me in the wallet.

Last time, about 10 days back when i sent rs. 98 for recharge, i came to see that the amount has not been sent for recharge to the airtel company. But, on the other hand, my account has been debited. When asking the mobikwik, there was an irrelevant answer misleading by redirecting me to some operator by giving operator id also to ask what happened to my money. Believing this, i put a call. But, there is a recorded answer such like that that we cannot use it.

What is peculiar is accidentally, i came to see in one of the pages of my gmail as my amount rs.98 has been transferred to the wallet. Like this, there are so many incidents happened to me. More than 30 times, the amounts had been transferred to the wallet, but, they had not at all again transferred to airtel or bsnl for recharge. The amounts in the wallet are not sent by me willingly. To test this, i sent rs.35 only for recharge. Of course, my mobile had been recharged, but i found the amount had been sent to airtel only through the wallet.

Now, i decided to withdraw the amounts in the wallet. It is enough if the amounts have been sent to the source.
If i apply for reversal or refund, there is a reply comes like as"allow us to resolve your queries..."
As per the conditions, the refund may take up to 14 days, if i apply for it, i am not able to withdraw my own money.
I won't like it to invest money in any system like mobikwik. Then why can't the money be returned to my bank...

A venugopalan

Mobikwik customer support has been notified about the posted complaint.

Nov 22, 2019

Updated by A.Venugopalan consumer complaints logo
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Utility ServicesMobikwik monies sent for recharge is retained in the wallet only. mobile not recharged. it occurred many times.
Mobikwik — monies sent for recharge is retained in the wallet only. mobile not recharged. it occurred many times.

1 Review
2318/4A, Aruna Nethrs Illam, vatti pillaiyar koil st., kumbakonam, Tamilnadu, 612105, Kumbakonam, Tamil Nadu, India
A.Venugopalan on Nov 15, 2019
Submit a Complaint
Amounts i have sent for recharge have been retained in the mobikwik wallet. This retaining my money in the wallet is happened more than 30 times. We can understand those amounts sent for are for recharge from the size of the amounts. These amounts are not willingly deposited by me in the wallet.

Last time, about 10 days back when i sent rs. 98 for recharge, i came to see that the amount has not been sent for recharge to the airtel company. But, on the other hand, my account has been debited. When asking the mobikwik, there was an irrelevant answer misleading by redirecting me to some operator by giving operator id also to ask what happened to my money. Believing this, i put a call. But, there is a recorded answer such like that that we cannot use it.

What is peculiar is accidentally, i came to see in one of the pages of my gmail as my amount rs.98 has been transferred to the wallet. Like this, there are so many incidents happened to me. More than 30 times, the amounts had been transferred to the wallet, but, they had not at all again transferred to airtel or bsnl for recharge. The amounts in the wallet are not sent by me willingly. To test this, i sent rs.35 only for recharge. Of course, my mobile had been recharged, but i found the amount had been sent to airtel only through the wallet.

Now, i decided to withdraw the amounts in the wallet. It is enough if the amounts have been sent to the source.
If i apply for reversal or refund, there is a reply comes like as"allow us to resolve your queries..."
As per the conditions, the refund may take up to 14 days, if i apply for it, i am not able to withdraw my own money.
I won't like it to invest money in any system like mobikwik. Then why can't the money be returned to my bank...

A.VENUGOPALAN

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Address: Namco Industries Pvt.Ltd., 3rd floor, Kanika Building, 14/1,New Palasia, Indore., Indore, Madhya Pradesh, 452001

My name is raj mimrot. My problem is my security pin is blocked unblock you please fast it has been blocked for a long time i've been traying for a long time but if you can not unblock it, then do something for yourself. It was blocked 15 november 2019 4:10 pm please, try to unblock it as soon as you can. I'm having a lot of problems with this: i am not able to recharge and transition to b.

Regards
Raj mimrot
[protected]

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Hi Team,

My Father Chamel Singh faced fraud activity as some guy with mobile number: [protected] called my father and he knows my father's name and even know that he was serving in Army, and all details and asked for debit card details and by gaining all confidence, my father shared debit card details and he did transaction from his Mobikwik account using my father's debit card details and my father even did not share transaction OTP on registered mobile number, even then he was able to do transaction.

I mean how Mobikwik can allow transaction without entering OTP sent to registered mobile number as my father did not sent OTP even then he withdrawn 10099 amount.

Please check as soon as possible, else I will escalate this matter publicly on Twitter, Facebook, Linkedin, Instagram as Mobikwik is unsafe to use.

Debit Card Details :

First 6 Digit - 517725 Last 4 Digit - 4821

Transaction Time : 20 Nov 2019, 1:34 PM (Yesterday)

Transaction Amount : 10099.00

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Mobikwik customer support has been notified about the posted complaint.

Nov 22, 2019

Updated by vivekcharak@53 Moibikwik-Transaction-Fraud

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H

Hammad Machkal

from Mumbai, Maharashtra

Nov 22, 2019

I had downloaded the app loan hd given to me nd i am not able to open the app as it is showing user disabled had called several times to your customer care but my problem is not solved launched a mail then too my problem is not solved what should i do ??? I am not able to use that money

fraud happened with debit card - Comment #3591512 - Image #0

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I have load my wallet from Credit card to pay my Electricity Bill. But Mobikwik don't allow me to use the wallet balance for the payment. I already rise ticket due to this.They respond after three days, saying that

"Dear User, Greetings from MobiKwik!This is in reference regarding your concernApologies for the inconvenience caused to you.We would like to inform you that credit card money will not be utilized for the electricity bill payment transactions.The same has been updated at the payment page on App. Kindly update your App to the latest version and check the details.Thanks for being a valued Mobikwik Customer

Regards
Mobikwik Team."

Please help, probably they cheats their customer this way. They blocks my money, I can't utilize my money.

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Address: Yamuna complex, Ghaziabad, Uttar Pradesh, 201005

Mobikwik ticket no: 12900828
I have transferred rs 100 to bank account from mobikwik wallet on 20-nov-2019. Amount get deducted from wallet but not credited to my bank account. Please look into the matter and resolve the issue. I am trying to contact on customer care but ivr recording only.
It's more than 24 hrs and amount not credited in wallet or bank account.

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Address: Bharuch, Gujarat

The Credit Card bill payment of ₹3100.0 for Card Number 4726XXXXXXXX9070 is being processed! Sir, मेने आज की तारीख 20/11/2019 को सुबह 9 बजे mobhikwik के माध्यम से SBI credit card का RS।. 3100/- का Bill pay किया है ओर मेरे SBI Account मे से Rs. 3100/- Debit हो गए है ओर Mobikwik का msg भी आया है की Bill Success But Credit Card का bill अभी तक PAy नहीं हौवा है ओर Mobikwik मे Bill Pending, अभी तक inprogrss मे है, sir मे सुबह से mobikwik customer care के सभी mobail नंबर से बात करने की कोसिस की है लेकिन बात अभी तक नहीं हुवी है ओर मीने Mobikwik Mobail app मीसे complain भी दर्ज कारवाई लेकिन अभी तक कोई mobikwik तरफ़्से msg या mail नहीं आया है की क्या हौवा है तो अप sir या तो Credit card का billy Success करके Bill Pay हो या तो RS. 3100/- मेरे SBI बैंक खाते मे वापस Forrwrd कर दो

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Address: Good Earth Business Bay – #601, 6th Floor, Sector 58, Gurugram, Haryana 122101, India., Chandigarh, Punjab, 160047

On 17nov 2019 i done a transfer mobikwik wallet to bank at the time showed insufficient balance after i refresh my account amount deducted in my wallet. And i go to check my history there i find -3652 and open that is shows no invoice data found...
Ans also gave a complaints but they are giving lame replies to respond on my complaint..

My registered mobile numbers
[protected] - transaction amount 19981.63q
[protected] - transaction amount 4995.41

But they always mentioned.. There customer care department will look into that and reply with a solution in 3 working day’s.

+1 photos

Mobikwik customer support has been notified about the posted complaint.

Nov 20, 2019

Updated by KunalB29 and the similar case on 17 November with my other registered mobile number
[protected] - rs 4995.41

Nov 20, 2019

Updated by KunalB29 On 17Nov 2019 i done a transfer mobikwik wallet to bank at the time showed insufficient balance after i refresh my account amount deducted in my wallet .and i go to check my history there i find -3652 and open that is shows no invoice data found ...
ans also gave a complaints but they are giving lame replies to respond on my complaint ..

my registered mobile numbers
[protected] - transaction amount 19981.63q
[protected] - transaction amount 4995.41

but they always mentioned ..There Customer Care Department will look into that and reply with a solution in 3 Working Day’s.

amount debited but not reflecting and everytime i try to contact them they are just giving time frames.

Nov 20, 2019

Updated by KunalB29 well i am get at least 10 calls from different number but everytime i am answering calls and they are releasing calls in the middle of conversations and then switching off phone this is clear case of harassment,

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G

ghanshuam

from Jaipur, Rajasthan

Nov 21, 2019

I purchased 1gram gold on2 nov.2019 by mobikwik.delivery period 5 to 10day.But not find till today.please arrange order no.DG-22eb9ecd1dc4dcb delivery

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Address: Bharuch, Gujarat

Sir,
मीने आज की तारीख मे सुबह mobhikwik के माध्यम से sbi credit card का rs।. 3100/- का bill pay किया है ओर मेरे sbi account मे से rs. 3100/- debit हो गए है ओर आपके mobikwik का msg भी आया है की bill success but credit card का bill अभी तक pay नहीं हौवा है ओर आपके mobikwik मे bill pending है,
तो अप sir या तो credit card का billy success करके bill pay हो या तो rs. 3100/- मेरे sbi बैंक खाते मे वापस forrwrd कर दो ।

Mobikwik customer support has been notified about the posted complaint.

Nov 20, 2019

Updated by Sangada Dinesh Hirabhai no . . .

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S

Suhail javaid

from Delhi, Delhi

Nov 20, 2019

I have been cheeted by your company, I have done transaction for RS.99 and you have deducted Rs 8961 .
Kindly help...

credit card bill payment pending - Comment #3589144 - Image #0

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S

Suvojit09

from Mumbai, Maharashtra

Nov 20, 2019

18/11/2019 Electric Bill Payment 1372. Please Refunded Amount Paytm Payment Bank.

credit card bill payment pending - Comment #3589273 - Image #0

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R

Rajrekha@0044

from Mumbai, Maharashtra

Nov 21, 2019

Dar sir my name is Rajesh Kumar from Faridabad my cradit card six digit no is 524193& four digits no is 30005 in dated 15/11/2019 time 12. am near transfer amount rs 3000 is MobiKwik account sir pl check the fraud transfers account sir my mobile number is [protected] thanks regards Rajesh Kumar

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Mobikwik Ticket No: 12869124
I have transferred rs 20000 to bank account from mobikwik wallet on 17-Nov-2019. Amount get deducted from wallet but not credited to my bank account. Please look into the matter and resolve the issue. I am trying to contact on customer care but ivr recording only.
It's more than 24 hrs and amount not credited in wallet or bank account.

I have raised this complaint yesterday, issue is still not resolved but mobikwik marked this complaint as resolved.
Without solution how come you guys saying complaint is resolved?

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Address: E-II,310,DDA Flats,Madangir-110062, New Delhi, Delhi, 110062

I received a call from [protected] on 05.11.2019 at 4.10 pm claiming to be Neha
from RBL bank. She asked for few bank details and after few minutes i started
getting withdrwal messages from bank . It has been shown in the message that the
amount has been fradulalently withdrawn into a Mobikwik account. The amount has
been withdrawn in two transactions, one of Rs. 60998/- and one of Rs. 11000/- i.e.
total of Rs. 71998/-. It is a clear case of fraud and has been done through
Mobikwik.

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S

Sonkar Abhishek

from Mumbai, Maharashtra

Nov 20, 2019

Someone done wrong transaction from my account i have reported it
My phone number is [protected]
Reference Id[protected]ff1989661
Amount was 848
My name is sonkar Abhishek balkishan
Please reverse the transaction as soon as possible
Plss i request you ...
It was my pocket money

online fraud transaction for credit card - Comment #3589069 - Image #0

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A

arun dc bweja

from Udaipur, Rajasthan

Nov 20, 2019

I am not receved gift card 900rs and my money debit my bank accaunt plz help me mobikwik app

online fraud transaction for credit card - Comment #3589253 - Image #0

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Mobikwik Ticket No: 12869124
I have transferred rs 20000 to bank account from mobikwik wallet on 17-Nov-2019. Amount get deducted from wallet but not credited to my bank account. Please look into the matter and resolve the issue. I am trying to contact on customer care but ivr recording only.
It's more than 24 hrs and amount not credited in wallet or bank account.

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Address: Thane, Maharashtra, 401203

Cannot do the recharge of rs. 200 in rwallet.
Wanted to renew the train pass.
You always say that avoid to cue and all & when we go to uts app for recharge there is a problem like this.
Very very bad. I cannot renew it now. My balance in mobiwik is rs. 76. What is the use if i cannot get avail the facility. This is not a good service.
Please look into the matter.

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I was transferring money from one mobikwik wallet to another. By mistake, it get transferred to a wrong mobile no. The money that is transferred to the wrong mobile no. Does not exist and also does not have mobikwik wallet on that no. Also. If possible then please revert the transaction amount to my wallet.
The transaction amount was 1895 rs.
It was transferred to [protected] and it got transferred to [protected].
My name is ishant and my wallet is from no. [protected].
Transaction id is[protected]ef788abcb

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I have added a 9000 and 1000 rupee from my RedCarpet App pre paid card issued by Federal Bank respectively.
But then app automatically sign out me and then show you are disabled from using Mobikwik App.
I have urgently need of this money but now i am helpless.
Please help me out from this.
Mobikwik also responded satisfactorily.
I have get sma from Red Carpet app that amount is withdrawn from your card. I also contacted with red Carpet but they said on their side everything is fair and clear.
Mobikwik is not helping in that way which they are promising in their help Section.
The payment is done on 15 November 2019.

Mobikwik Complaints & Reviews

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Mobikwik reviews & complaints page 134

not got my bus ticket refund

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credit card bill payment not updated

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login problem with user disabled

transaction timeout : money not reversed

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extortion calls

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complaint not resolved for complaint no. 12629275

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sent money for recharge. but, not recharged. instead, the monies were kept in wallet.

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unblock security pin my account

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fraud happened with debit card

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mobikwik cheating people.

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amount get deducted from wallet but not credited to my bank account

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credit card bill payment by mobikwik but bill not pay and debit amount my sbi account

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amount debited but not reflecting

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credit card bill payment pending

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amount not transferred

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online fraud transaction for credit card

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amount not transferred to bank account

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recharge railway

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money transferred to wrong wallet

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amount didn't show in wallet

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