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Mobikwik Complaints & Reviews

www.mobikwik.com

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Updated: Aug 30, 2026

Complaints 7163

Resolved

862

Unresolved

6301

So far, so good. Mobikwik is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mobikwik will keep up the work and continue to help more customers with their concerns even better 🤝

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Mobikwik reviews & complaints page 178

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Address: Kanpur, Uttar Pradesh, 208001

I will try many times for kyc and also many times raise a complaint for bio metric verification but today i will raise a legal complaint for u because of you i will face many problem in this days..
Many number of times i will check ur customer care number i will also call him but never we have any answer if you any phone so plz call me and listen my complaint and problems

[protected]@gmail.com

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Address: New Delhi, Delhi

Website: www.mobikwik.com

I was booking my Train Tickets for Rs. 99.8 on IRCTC App, I got option of making payment through Mobiwik, I selected that and made payment of Rs 99.8, and got message that 991.8 has been debited and it got to Zaak epayment services But the ticket could not be booked
I WANT MY 991.8 RS BACK FROM MOBIWIk ZAAK. OTHERWISE I AM GOING To SUE THIS COMPANY.

This is my email. Contact me here. [protected]@gmail.com

Mobikwik customer support has been notified about the posted complaint.

Oct 22, 2018

Updated by rajeshdalwani The Amount got deducted is 991.8 Rupees. Not 99 Rupeess

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G

ganesen

from Delhi, Delhi

Oct 22, 2018

M.p.arunkumar sbi credit card no.[protected] today mobikwik transcation id is T61633 please refund the amount

ganesen's reply, Oct 15, 2018

please block the transaction id no.T61633 and return the money for me

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Address: Kolkata, West Bengal, 700078

My mail id is [protected]@gmail.com
I top up with rs 2600/- and from then i am not able to use this money. Every time i got a massage that service is unavailable. Mobikwik has no customer care no. They dont even reply on mail also. I want my money back.
Fake customer care no listed on webside, which is never usable. Worst experience with mobikwik.

Mobikwik customer support has been notified about the posted complaint.

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A

aniket tomer

from Meerut, Uttar Pradesh

Oct 22, 2018

UPPCL [protected] electricity Bill Payment pay but not paid.
ORDER NO.
MK[protected]
and
ATE
09 Oct 2018, 08:30 PM IST
ORDER NO.
MK[protected]
and
BILLED TO
Rahul Kumar
[protected]
[protected]@gmail.com

please solve this

S

Surjit Singhs

from Dhariwal, Punjab

Oct 22, 2018

Sir maine ek aj wallets se trans
ke jis se mere mobikwik wellet se amount deduct ho gy... paid â‚¹ 1935 Transaction ID BB54Wsx2A0zysB. but money not recive to receiver.so my money refund

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Address: New Delhi, Delhi, 110059

Website: Recharge

Hello sar
Mere account me jo old number hay oh number band hogaya hay to isley mere account me mera new number add kar dejey keu ke otp number ke ley kafhi parsani ka samna karna parta hay mera new number [protected]
Hay aap se request hay ke jetna jalde ho sake aap new number add kara dejey
Aur mere mail id pe otp number keu nahi ata hay to aap se request hay ke mera number add kara dejey plz

Mobikwik customer support has been notified about the posted complaint.

Oct 21, 2018

Updated by khushi.saharoj Hello plz canfrom

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S

Sk30011985

from Delhi, Delhi

Oct 22, 2018

Pls open my account. My no. - [protected] mail I'd - [protected]@gmail.com
I will show call invalid. Pls solve I will complain many time
Ticket I'd is - 9487888

Sk30011985's reply, Oct 22, 2018

Yet not solved my complain.

D

Devisriprasad Malladi

from Nellore, Andhra Pradesh

Oct 22, 2018

Hai Mobikwik team I have a problem with my account when I was login it's saying "cell already reigister with different email id" and try many ways but it's still not working please slove my problem

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My kyc cannot be done, tried many times says service currently unavailable. Have added 10000 to wallet but unable to transfer to account because of kyc verification. Please do the needful so that i can use mobikwik after kyc. Cant do transactions with so less limit. Need it to get rectified asap. I tried contacting customer care no hope on that i tried help section in app but there also no reply been so many days

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K

Khan Nzz

from Delhi, Delhi

Oct 22, 2018

My registered no is [protected]
My money has been deducted from mobiwik Rs 9934.18 but not credited to my account dated 21 October 2018, i did imps to.my SBI bank account no [protected] amount deducted but not received the amount in bank account.
Please help me out soon as possible

A

Arjun Prince Acchu

from Bengaluru, Karnataka

Oct 22, 2018

Hi I'm Kumar I'm applying the loan of 60000 .y u not Give the loan for my area address, this is bad u give that all of people, any time I'm trying now I want money for business, please provide the loan this is my humble request..

G

Gadi Linga

from Bhimavaram, Andhra Pradesh

Oct 22, 2018

Not working in mobikwik 60000

loan

R

ro98hit

from Balotra, Rajasthan

Oct 22, 2018

I have not received any cashback for the UPI TRANSACTION,
They are fooling the people .
This happens to me many times
Please take a strict action

M

Manjunatha0889

from Bengaluru, Karnataka

Jan 1, 2019

I’m nt able to do full KYC in ur app... it’shows service nt available... so plzzz give me a saggection [protected] it’s ma numb

R

Redcrix

Aug 25, 2020

If you worry about for mobikwik kyc or you entered wrong details in mobikwik and you want to close your account then follow this link.

https://www.redcrix.com/how-to-delete-kyc-if-i-entered-wrong-details-in-mobikwik...⇄

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Address: 560027

Hello everyone has my transaction got failed of 4000 rupees and till now i have not received the amount. So please check and refund my amount immediately n and i m trying to contact many time and i was on line from 15 min and they are not receiving the call and i hope there is no customer care for mobikwik only to make people fool they kept customer care number and i have to get 4200 rupees.

Mobikwik customer support has been notified about the posted complaint.

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P

Prince Akash

from Etawah, Uttar Pradesh

Oct 22, 2018

Sir my electricity bill of rs 3671 which is paid through mobikwik no. [protected] which is wrongly paid 2 times with ref id Mk[protected] and ref id Mk[protected] plz help me for cancil my 1 transaction and refund my payment

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Address: 560077

Website: www.mobikwik.com

I had initiated a credit card payment transaction three days back. This transaction got declined on the app. My money got debited from my account. I need an update on the same. Also i am not able to see any refund initiated from mobikwik to my bank account.

Attached are some details & sms updates on this transaction.

Dear customer, txn of inr 4, 194.00 done via debit card of acct xx5100 on 16-oct-18. Info: iin*mobikwik. Avbl bal:inr 2, 10, 658.13.

I have lodged an email complaint to the below email id's : [protected]@mobikwik.com, [protected]@mobikwik.com, [protected]@mobikwik.com.

No action has been taken so far. They are big cheats robbing people of their earnings.

Both the customer care numbers provided do not respond : +[protected] ; +[protected]

I need an immediate update on this matter and strict action to be taken against such crooks.

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After complained in this page about 10 days ago I refund my Rs297.But Rs500is not refund which was sent my mobikwik account[protected] linked uco bank 0905...9917to my another mobikwik account [protected] linked bank account SBI 3228...676 on 29.09.18.at10.20 to11.00p.m.The transaction I'd is[protected].Ihave complained many times inmobikwik customer feedback but no approach is that I refund my sending money I.c.Rs500 in my account.

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My mobile no. [protected]
Email. [protected]@yahoo.com

I did a transaction on 4/10/2018 for electricty bill of "the m. P. Madhya kshetra vidyut vitaran - urban bill payment of ₹1362.0 for ivrs [protected]".in mobikwik they showing transaction is successsful but my electricity bill not paid. And amout also deducted from my bank account.

Here is my transaction id: mk[protected],
Please look into my issue

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J

Jevin Shan

from Arani, Tamil Nadu

Oct 18, 2018

I transfered 2079 rs from mobikwik wallet to [protected] mobile number i want the amt to be refund to my account

M

Mohammad marooff

from Delhi, Delhi

Oct 18, 2018

Money deducted but not deposit in electric bill (refund issue)

amount: 1530.44
connection no.: [protected]
category : electricity
operator: north bihar power distribution co ltd
txn ref id : mk[protected]

transaction date:[protected]
i requested you to please my money refund urgently please

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Website: Www.mobikwik.com

I was making a payment for online purchase through mobikwik waleet.. The order was not made but payment was deducted from my account.
Initially the mobikwik was showing that rs. 1825 added in your wallet, due to cancellation of order. But after few minutes, tgere was nothing in my account...
It has been more than 10 days, i haven't got my amount back...
This is the reason i can't rely on mobikwik anymore... Not using it in future.
And also, i want my amount back.

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Address: 560068

I have tried to pay bwwb bill through mobikwik; the bill amount is not paid but the amount is deducted from my debit card. Yet the refund has not happened.

Date: oct 14, 2018 11:06am

Bwssb bill (Water consumption bill-bangalore): rrno: s-427433

Paid from card (#orderid:57829b353949f)
Transaction id: 57829b353949f

Paid :₹ 14, 453

Resolution: need the amount to be refund.

Mobikwik customer support has been notified about the posted complaint.

Oct 18, 2018

Updated by Sidram Jagadi The Issue is resolved and the amount is refunded back to my account. Thanks a ton for the quick response.

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Address: New Delhi, Delhi, 110059

I have deposited Rs. 500/- on DATED 24.09.2018. But till date no money is shown in my mobikwik a/c. kindly refund my money at the earliest.

a- Transaction ID.[protected]
b- Transaction Amount. - 500/- (Rs. FIVE HUNDRED ONLY)
c- Registered Email Address. - [protected]@aol.in
d- Phone Number. - [protected]
e- Order# - OMK36a1ece69ec7c2
please replay soon
thanks.

Oct 16, 2018

Complaint marked as Resolved

company has made no replay or no risponse till date. please teii me what i do. i am awaiting and tell me the next step in witch my refund ammount released.

Mobikwik customer support has been notified about the posted complaint.

Oct 17, 2018

Updated by chandanarjun I have deposited Rs. 500/- on DATED 24.09.2018. But till date no money is shown in my mobikwik a/c. kindly refund my money at the earliest.

a- Transaction ID.[protected]
b- Transaction Amount. - 500/- (Rs. FIVE HUNDRED ONLY)
c- Registered Email Address. - [protected]@aol.in
d- Phone Number. - [protected]
e- Order# - OMK36a1ece69ec7c2
please replay soon
thanks.

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N

Nithin9991

from Mannarakkat, Kerala

Oct 16, 2018

I tried to recharge my mobile number, the money got deducted but recharge failed, I tried to reach customer care number around 100 times, but they are not responding, disappointed!!!

Mobikwik!!!
Is this the way you cheat people ?

A

Akula d

from Visakhapatnam, Andhra Pradesh

Oct 16, 2018

How can I unblock my security pin and what is the question about last 5 characters of Aadhar what are those 5charactere my Aadhar number or name? EID OR UID? Please reply

C

chandanarjun

from Delhi, Delhi

Oct 18, 2018

I have deposited Rs. 500/- on 24.09.2018. But till date no money is shown in my mobikwik a/c. kindly refund my money at the earliest.

chandanarjun's [Complaint's author] reply, Oct 16, 2018

I have deposited Rs. 500/- on 24.09.2018. But till date no money is shown in my mobikwik a/c. kindly refund my money at the earliest.

chandanarjun's [Complaint's author] reply, Oct 16, 2018

a- Transaction ID. - 826711755884
b- Transaction Amount. - 500/-
c- Registered Email Address. - [email protected]
d- Phone Number. - 9899778866

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Sir, i had made a transaction of rs. 810 on 7 oct 18.. It was order no. [protected] through mobikwik for gullybaba publishing house.. Money was deducted bt transaction was not successful.. I got a msg from mobikwik that refund of money has been initiated.. Bt still money is not refunded even after 7 days... Kindly look into the matter..! I m annexing the snapshot of the order..!

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M

mix vines india

from Pune, Maharashtra

Oct 18, 2018

My register number is [protected] which is mangala prakash tirpude.
My mobikwik app help section is also block I am trying to upload my documents but upload section is disable.
Tell me now what can I do?
Please help me and reset my security pin

J

Jai Krishna mishra

from Lucknow, Uttar Pradesh

Oct 19, 2018

Maine dt.7/10/2018, KO mobikwik mob.no. [protected], se airtel money bank n0.[protected] me money transfer RS.450/- kiya tha lekin a/C me paise nahi pahucha aur na hi mobikwik a/C me paise wapas aaya

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Dear team,

I have taken boot amount from app and transferred to bank account, but till now money not credit to my account, transaction was done two days back, no response from help. My mobile no is [protected].   replace all

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H

hsesujit

from Nashik, Maharashtra

Oct 16, 2018

Dear Sir/Mam,

Kindly provide active mobikwik customer no from your side ASAP.

Regards,

Sujit Kumar Singh

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Address: Kolkata, West Bengal

Website: MobiKwik

Mobikwik — mobiwik fraud

Dear team
I have made a payment of 1200rs on dated 2 oct18 in credit card with mobikwik no[protected]. But due to not having money in account i have requested to others upi
For money [protected]@ikwik. He accept the request and made payment successful
But same is not credited to card account
Upi transaction i'd is[protected]. Kindly
Resolve the issue why payment got delayed.
I have given message on their portal but not solve my problem

Mobikwik customer support has been notified about the posted complaint.

Oct 16, 2018

Updated by Sujoy Adhikari Mobikwik — mobiwik fraud

3 Reviews
sneha singht on Oct 16, 2018
Submit a Complaint
Dear team
I have made a payment of 13000rs on dated 11oct18 in credit card with mobikwik no[protected]. But due to not having money in account i have requested to others upi
For money [protected]@ikwik. He accept the request and made payment successful
But same is not credited to card account
Upi transaction i'd is[protected]. Kindly
Resolve the issue why payment got delayed.
I have given message on their portal but not solve my problem

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A

Aishika Chakraborty

from Kolkata, West Bengal

Oct 16, 2018

I did a mobile recharge on 07.10.2018 by mobikwik.Rs 399/- was deduct from my savings account but my mobile was not recharge.

J

jageshwA9

from Dhamtari, Chhattisgarh

Oct 16, 2018

I had a recharge of 399 rupees in my Geo SIM with Mobikiqui but the recharge was not done. And my account was also cut off.

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Address: Kolkata, West Bengal

Website: MobiKwik

Mobikwik — mobiwik fraud

3 reviews
Sneha singht on oct 15, 2018
Submit a complaint
Dear team
I have made a payment of 13000rs on dated 11 oct18 in credit card with mobikwik no[protected]. But due to not having money in account i have requested to others upi
For money [protected]@ikwik. He accept the request and made payment successful
But same is not credited to card account
Upi transaction i'd is[protected]. Kindly
Resolve the issue why payment got delayed.
I have given message on their portal but not solve my problem

Mobikwik customer support has been notified about the posted complaint.

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S

Sharpy

from Hoshiarpur, Punjab

Oct 16, 2018

Sir meary account meay seay paiment cut gai but mera ceridt card meay nahi gay or paiment not successful hui transaction id VCCC[protected] my mobile number [protected] transaction date 12 Oct 2018 Friday or na hi super cash back not racive meri or Seay mane ceridt card ki paiment ki thi

Sharpy's reply, Oct 16, 2018

Sir paiment amount 1000 ki thi

I

Isai Arasu

from Chennai, Tamil Nadu

Oct 16, 2018

My registard wallet number is [protected], I'm login through phn number with otp, my account is blocked, I'm facing user is disabled problem, pls unblock my Mobikwik wallet
My mail id;isai.[protected]@gmail.com
My contact number;[protected]

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By mistake i have made payment of rs. 2200 through my mobikwallet to airtel post paid no. [protected] (actually this number is prepaid mobile of my son) . Post paid number air tel [protected] is no longer existing.

When i realized my mistake, i have lodged complaint many times. Mobikwik ticket id: 9418875 & 9429393 and today no. 9479039/15.10.2018. I don't know how to see the feed back.

Would appreciate the amount. 2200 credited back to the original mode of payment made or to mobikwik wallet, which is wrongly made. Sorry for the confusion

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Address: Nagpur, Maharashtra, 441104

Website: Mobikwik

Dear team
I have made a payment of 1200rs on dated 2 oct18 in credit card with mobikwik no[protected]. But due to not having money in account i have requested to others upi
For money [protected]@ikwik. He accept the request and made payment successful
But same is not credited to card account
Upi transaction i'd is[protected]. Kindly
Resolve the issue why payment got delayed.
I have given message on their portal but not solve my problem

Sneha

Mobikwik customer support has been notified about the posted complaint.

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J

Jayendrasinh

from Ahmedabad, Gujarat

Oct 15, 2018

I have used Debit debit card recharge for 210, 210, 270, 300, 300 = 1290 but the process of recharge has not been processed, but the money from the bank account was not updated in the wallet on 10.10.2018 by the date of debit date, then I check my bank Account Account Service Turn my money back into my account

T

Thiru Thirunavukkarasu

from Sivaganga, Tamil Nadu

Oct 15, 2018

Sir I am thirunavukkarasu madhavn mob no: [protected] I am today transfer to Rs 34306 my bank account unfortunately transaction filed but amount will be deducted my mobikwik wallet pls amount revised my wallet account.

Thinks
( Thirunavukkarasu)

C

chandanarjun

from Delhi, Delhi

Oct 16, 2018

Maine mobikwik app download kiya apne mobile number:-[protected] main aur apne HDFC BANK se rs.500/- mobikwik app me deposit kiye but wo rs.500/- show nahi hue please help me

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Address: Jodhpur, Rajasthan, 342602

Dear team
Dear sir/mam
I pay my icici bill payment of month sep 2018 of rupyee 4000/- on 16 sep 2018. But payment is deducted form my account but bill is not paid. Nor my mobikwik invoice is genrated.

Now next bill is added last bill payment and delay charge.

I contact help and support but not respond plz slove this issue.

Document and screenshot are attached

Regards
Yogesh vaishnav

Mobikwik customer support has been notified about the posted complaint.

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S

Shiny Rajasekar

from Kumbakonam, Tamil Nadu

Oct 15, 2018

Hi sir,
Actually I forget password wrongly entered more than 3times so my pin has been blocked.kindly unblock my pin as soon as possible.

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I thought that mobikwik is like other wallets which give you cashback which can be used later. Mobikwik turns out to be the greatest cheating company. Never ever use mobikwik. You'll get supercash which you will never and nowhere can use. Such a cheat. It should be banned by govt. Go for any other app like paytm or phonepe or amazon pay or anything except mobikwik.

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K

Kishan Pachori

from Delhi, Delhi

Oct 15, 2018

I sent money to the wrong number and after calling to the same he told me that I don't use mobikwik from this number.
Kindly refund my transfer money if possible.
Order id is.[protected]f2c772b51

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