Mobikwik Complaints & Reviews

I have made a recharged from my bank account to my mobile number [protected]. Recharge successful, money debited from my bank account but recharged money not transfer to mobile number.

Operator : airtel
Recharge amount - rs 222/-

Order summary:-
Order no - en[protected].
Date - 27 feb 2017

My details:-
Wallet : mobikwik.com
Registered name : rishitha
Registered no : [protected]
Email : rishitha. [protected]@gmail.com..

Hello,
I had added 1000 to mobikwik wallet, then i tried to pay it for petrol trasaction was getting failed again and again so had to pay cash there.
Then i tried to transfer to wallet, msg was that money transfer failed.then i tried to transfer to bank, message was there Please enter correct OTP even there was no OTP Interface.
Also i rasied the issue with mobile app, twitter mobikwik no issues were resolved

I would like to inform that I booked a bus from dharwad to mumbai with a travel date 26.02.2017 choosing Neeta Travels. As per message received by me and as per ticket details in MobiKwik app, the bus was about to depart from dharwad at 8.15pm from court circle, dharwad but when I contacted the contact number mentioned in the message they informed that the bus will come at 12.45 that too on dharwad bypass, and in actual bus arrived at 1.45 midnight. I faced a big problem due to this long time gap, and also change of source point. When I asked the bus personnel they told that bus departs bangalore at 8.00pm. Please look into this very seriously as there was a huge time gap and change of boarding point and the time was in midnight. I would like to complaint consumer court for compensation about this if I don't get a proper response and result for this. I have attached a photo for your reference. Please respond to my email ID: [protected]@gmail.com

I booked a train ticket worth rs 5511 and tried to make the payment through mobikwik wallet.the money is deducted from wallet but the booking is not done.plz help me to get the refund as soon as possible..this is not a small amount.plz help as soon as possible.as I complained on mobikwik i got the ticket no #5993451..plz sort it out very soon...i am very disappointed with this type of response.help as soon as possible or you will loose ur valuable customers.

I tried adding Rs. 1120 to Mobikwik wallet. Amount deducted from bank but not reflecting on Mobikwik. The app & website are not working and unable to pay for purchase or register complaint. Also a previous amount of Rs. 1436 has not been refunded to my bank.

Looked for customer care numbers and email. Nothing exists. Company seems fraudulent.

Ensure immediate action and refund money back to bank immediately.

I deposited money in my mobikwik wallet amount with a bank transaction amount of Rs.500/-. The status of the webpage shows invalid, but money was deducted from my bank account and still not credited into the mobikwik wallet.kindly refund my money or atleast credit it to my wallet. My email id is 23k.[protected]@gmail.com and my registered mobile number is [protected]. Thanks in advance

Dear sir,

I have sent rs.500/- as a test case to mrs. Rizalina buena cell no.
[protected].
But, regret that till this date, she has not received the same and apart from my request, company has not returned in my wallet.

So, please look into the matter and see that the amount should be credited immediately in my wallet.

Thanking you in anticipation, i remain sir,

Omkar parikh
[protected]

Summary
Order #
[protected]
Date
25 Feb 2017, 11:02 AM IST
Product Amount
Wallet Debit, Via Merchant
MONEY TRANSFERRED TO :IRCTC 25 FEB 2017 ` 377.66
TOTAL AMOUNT ` 377.66

My money from mobikwik wallet has been deducted when the transaction failed Can you please tell me when I get my money back to my wallet above are the transaction details please make it as soon as possible

I have done airtel prepaid recharge recently from mobikwik website for rs 349/-
En[protected]. Amount got deducted but the recharge was not done. Couldn't reach any of their customer care numbers.
Need quick resolution here. They have ticket tracking also. But tat is of new use. Even after i submitted ticket there is no initimation of resolving date or any acknowledgement mail has been sent.

They are misleading the people to get the recharge done. Pls take any action.

I have made a recharged from my bank account to my mobile number [protected]. Recharge successful, money debited from my bank account but recharged money not transfer to my mobile number.

Amount - Rs 30/-

Order summary:-
Order no- EN[protected].
Date- 24 Feb 2017, 06:38 PM.

Billed to:-
Hazrat Ansari
[protected]
[protected]@gmail.com

I lost my money today 3000/-..today after noon i added 3000 rs from my sbi account ..suddenly the amount credited to my mobikwik wallet ...suddenly my account will sign out automatically ...after that i cant able to relogin...the message display was user disabled...i tried to reset my password but when I am entering my mail id, the message displayed that email id is not valid..

I had recharged Mobile through Mobikwik and did not give me to select other options and recharged with wrong package which was not even added to my mobile account. When I asked them to refund it, they are telling, not possible to refund. If they still want to look into the issue. Here is the transactions ID. #5973059

More over they do not have any options to call over phone. I don't know why government has given them permission to do financial services who doesn't allow customers to talk.

Hi the transaction history shows that my amount is paid on 15th feb. It has been almost 9 days but bill has not been paid till now. Now Any time bescom people will come and cut the electricity bill. Please help. What kind of service is this being provided. Harassing customers. I tried contacting them on the numbers provided. Unfortunately they are switched off or not reachable.

Sir

i want to know that how you can calculate the cash back of traction amount on big bazar shopping.in your offer you had write that get up too 100% cash back on mobikwik payment to big bazar.
no minimum transaction is required.
and maximum mobikwik cash back is rs. 500. offer valid 22nd dec.2016 to 28th feb.2017

then what is the matted of the cash back on this transaction amount on biz bazar.

sir
this is my last mail to you after that i will complaint against your mabikwik wallet on consumerhelpline.gov.in

My name is Arvind singh chouhan .My registered id is [protected]@gmail.com in mobikwik and number is [protected]. My bill not submitted however i have already complained. I was paid on 2 feb 2017. Now its 20 days ago no satisfy response . I have deducted my bill payment already but its not retrun yet . I got a email from electricity department bill not paid yet and last pay date it was on 16 feb. its already over.
If you have any kind of query please feel free contact to me.

Thanks

My name is alisha, and my phone no. is [protected] and my id is [protected]@gmail.com .i booked 3 tickets from shree krishna bus service, sleeper seat, when i booked tickets somebody from the bus side called me and said that they are already headed from unnao thats the boarding point of my ticket and also that he does not know how i got tickets, he said that he thinks its mistaken by the mobikwik and then they told me to go to kanpur to catch up other bus because i requested him that i have i have a cancer patient and have to get delhi today, when i went kanpur with patient i had to spend 2000 to go there as i am not rich this is alot of money for me, and even then he said that sorry the other bus is also booked .look at the scene!!! what a drama scene is going on with a cancer patient .!!!. i want my money back of the tickets that i booked 2600 and 2000 which i spend on going to kanpur as soon as possible and a appology letter too that you played with a cancer patient.

Completely fraud website and wallet ..i am unable to transfer my money to my bank account ..it always says wrong account no or ifsc and there is no customer service by them..never resolves any issje ..when i call them ...they never answers...tried everything to contact them...email, phone, help etc...but they are not responding...please help me...fraud

Dear Sir,

My ICICI Bank details has been hacked and amount equivalent to 39, 600 has been debited to Merchant account Mobikwik. (dated 21-Jan-17)

I have already lodged a police complaint and also informed ICICI bank not to honor the transaction. ICICI bank have responded with merchant information and also with the transaction ID's. They have informed me to claim refund from merchant.

kindly find the details of conversation with the customer care (ICICI Bank)

Regards,
V.Srinivasan
[protected]

Customer Support

5:25 PM (4 hours ago)

to me

Dear Mr. Srinivasan,

We understand your concern.

This is with reference to our telephonic conversation dated February 20, 2017 regarding Fraud transaction.

As per our telephonic conversation, we inform you that SR[protected] has been raised regarding the fraud transaction and has been processed as confirmed by merchant, transaction ID's ZP5469934e2965a, ZP[protected]fecf, ZP546992d3f84c0 & ZP546992ab6740a has been successfully updated at merchant's (Mobikiwik) end. Hence request you to contact the merchant directly for refund.

Further we request you to lodge a FIR or a complaint with the Cyber Crime cell or local police, giving them the complete details of the case so that they can assist you better.

We look forward to your co-operation to service you better.

Sincerely,

Sai Swapna
Customer Service Manager
ICICI Bank Limited.

Hi,
There is a fraud happened with my MOBIKWIK wallet account. Someone has transferred 3080 Rs. to his bank account and made 40 Rs. recharge. Need to check all transactions. All these happened due to lack of below things.
1) MobiKwik Customer database security – Mismatch in account profile data.
2) MobiKwik Telecall and Email customer support - No telecall support
3) MobiKwik Web portal support ticket system...

Sir mere account se paisa kt gya h lakin abhi tk mere wallet me paisa nhi aya h plz sir khuch kigiye [protected], 600 rs kt gya h mere account se aur abhi tk mere wallet me paisa nhi aya h, kaise hoga khuch samjh me nhi aa rha h, koi costo mare kare se bhe baat nhi ho Sir mere account se paisa kt gya h lakin abhi tk mere wallet me paisa nhi aya h plz sir khuch kigiye [protected], 600 rs kt gya h mere account se aur abhi tk mere wallet me paisa nhi aya h, kaise hoga khuch samjh me nhi aa rha h, koi costo mare kare se bhe baat nhi ho pata h h, Sir mere account se paisa kt gya h lakin abhi tk mere wallet me paisa nhi aya h plz sir khuch kigiye [protected], 600 rs kt gya h mere account se aur abhi tk mere wallet me paisa nhi aya h, kaise hoga khuch samjh me nhi aa rha h, koi costo mare kare se bhe baat nhi ho pata hSir mere account se paisa kt gya h lakin abhi tk mere wallet me paisa nhi aya h plz sir khuch kigiye [protected], 600 rs kt gya h mere account se aur abhi tk mere wallet me paisa nhi aya h, kaise hoga khuch samjh me nhi aa rha h, koi costo mare kare se bhe baat nhi ho pata hSir mere account se paisa kt gya h lakin abhi tk mere wallet me paisa nhi aya h plz sir khuch kigiye [protected], 600 rs kt gya h mere account se aur abhi tk mere wallet me paisa nhi aya h, kaise hoga khuch samjh me nhi aa rha h, koi costo mare kare se bhe baat nhi ho pata hSir mere account se paisa kt gya h lakin abhi tk mere wallet me paisa nhi aya h plz sir khuch kigiye [protected], 600 rs kt gya h mere account se aur abhi tk mere wallet me paisa nhi aya h, kaise hoga khuch samjh me nhi aa rha h, koi costo mare kare se bhe baat nhi ho pata hSir mere account se paisa kt gya h lakin abhi tk mere wallet me paisa nhi aya h plz sir khuch kigiye [protected], 600 rs kt gya h mere account se aur abhi tk mere wallet me paisa nhi aya h, kaise hoga khuch samjh me nhi aa rha h, koi costo mare kare se bhe baat nhi ho pata h