Mobikwik Complaints & Reviews

Website: www.mobikwik.com

Hi, I recharged my airtel 4g with an amount of Rs. 1097 on Nov 17th through mobikwik but still didn't get the amount credited in my account. I raised a ticket on that day itself and was told they would get back to me within 48 hours about the status but there is no response from their side till now. I raised one more ticket today but again there is no response. (Ticket nos- 5536595 and 5551996)

Also, their customer care is always busy which keeps you waiting for 15-20 minutes until you have lost all your patience. I have never experienced such a poor customer service before.

I hope some action is taken.

Regards,

Mobikwik customer support has been notified about the posted complaint.

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R

Ramanand nishad

from Indore, Madhya Pradesh

Nov 21, 2016

Money transfar to bank by mobikwik not send money in bank please ckeck and send money in bank a/c [protected]

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Address: 628205

Website: [email protected]

Sir on 17 11 2016 ihave traferred rs 200 from my mobikwallet to mobile no [protected] vodophone but the party said it has not been tranwered. The order no is 868cf1489e2e dated 17/11/16 10pm. Pl do the needfulthing your prompt action will be appreciated very much from ngopalakrishnan email [protected]@yahoo.com phone no [protected] [protected] chennai tamilnadu

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Address: 625002

Website: www.mobikwik.com

I booked bus ticket on oct 31st from madurai to chennai, pnr no:drf2866. But i got a call from travels they said bus cancelled. So i contacted to the mobikwik, customer care person said we'll revert the amount in 72hrs but more than 2weeks gone still i didn't get my money back. I lost my rs.1100. If no one replies surely i'll file a cause in court.

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Address: 122002

Website: www.mobikwik.com

I have balance rs: 100 in my account and my friend sent me rs: 1900 /- a message as notification received to me saying you have received rs: 1900 /- and your new updated balance is rs: 2000 /- but when i login to my account it shows rs: 50 /- i have already sent many requests but not they caring about this by this way i have lost rs: 1950 /- immediately book a criminal case against mobikwik for the fraud done !

ACCOUNT EMAIL OF THIS CASE: [protected]@gmail.com

IMMEDIATELY RESOLVE THE CASE!

Nov 22, 2016

Complaint marked as Resolved

ACCOUNT ISSUE RESOLVED!

Mobikwik customer support has been notified about the posted complaint.

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Address: Kolkata, West Bengal, 700060

Sir, my electricty biii paid to online through mobikwik... But my bill payment not success... I lost my rebate.. My money debit from my bank... But my money not credited my bank account.. I arrange another site and bill payment success...

My ticket no — 5529885
Cesc cus id..[protected] / rs-340/- tr id-mobqmp[protected]
Cesc cus id..[protected] / rs-520/- tr id-mobqmp[protected]
Bill payment date — 2 nd november 2016...
I complant many times but my money not credited my bank... Another rs-520 /- sent to my wallet.. But bill not paid... Sir i request mobikwik.. Money sent to my bank... Account...

Mobikwik customer support has been notified about the posted complaint.

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G

Gurpinder Dhillon

Nov 17, 2016

My account [protected]@gmail.com has been disabled without any reason ...

Please enable my account ..

I have to pay some important payment !

Please enable my account !

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Address: 796012

Website: movikwik dish tv recharge

Rechage successful but not credited to account... For the 30 minutes... I want to know immediately the problem of not recharging the account but the amount debited to my account... Plz do some needful step or you return the money as soon as possible... Because my programme at any time be stopped... So i can miss my fovourite serials... So i dont want to miss my fovourite serials... So please do something... Thanking you

Aug 7, 2021

Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

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DishTV Customer Care

from Delhi, Delhi

Nov 17, 2016

Dear Paul Rajiv,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

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DishTV Customer Care

from Delhi, Delhi

Nov 24, 2016

Dear Paul Rajiv

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

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Address: Gurgaon, Haryana

Website: www.mobikwik.com

The story is pretty simple

someone hacked my mobikwik account
I raised a complaint
Mobikwik gave a regular reply - you must have shared your details with someone(as if I am insane and keep telling my credentials to everyone)
One fine day - they locked my account
The hacker? He must still be hacking someone else's account
Who is the hacker? I seriously doubt it's their own staff who are paid to do this How do I know this? I read a lot of complaint about accounts getting locked after their account is hacked..there seems to be a pattern
Why do they do this? Let me tell you a brief story. If someone is giving you free food/shelter then you'd leave your home and start living in that house. But for how many days. Once the owner realized that you've enjoyed enough his legacy. He'd kick you off, but obviously not by giving the exact reason to kick you out. Same as like “aatithi kab jaaoge”

Mobikwik customer support has been notified about the posted complaint.

Apr 10, 2018

Updated by Karthicksk I am no longer user Mobikwik as it is not safe. Don't store your card data and other details.

High chance of them getting hacked

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Address: Gurgaon, Haryana, 122002

Website: www.mobikwik.com/contact

My flight ticket was cancelled and i got a refund of 6799/- from cleartrip to my mobikwik wallet on 21st oct 2016. then i raised request to transfer this money back to my account. but it is not done yet. and i cannot see any balance in my wallet as well. i have already emailed them number of times. tried calling them and they disconnect the call after listening to the issue. please transfer my money back to my credit card account.

Mobikwik customer support has been notified about the posted complaint.

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D

deekgr

Nov 14, 2016

7nd nov 2016 at around 12pm I made a recharge of 97 for my Vodafone number with MobiKwik android app, the recharge got failed..but not return cash back of my account.please return my cash back.my account I'd is [protected]@gmail.com and my registered phone number is [protected].please sir help me.

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H

Huzefa Kalangi

Nov 14, 2016

I am unable to login to my account after repeatedly complaining to the customer care, they give monotonous answer kf changing the password by the link mailed and accessing the account by website, I did the needful but inspite of that I am getting message some temporary issue occurred please try again later. Mu email Id is [protected]@yahoo.co.in

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A

akgarg1993

from Pune, Maharashtra

Nov 15, 2016

I linked my mobikwik account to jugnoo. I booked a ride today. There was a offer of 40 % cashback but I got only 5 % cashback. This is happened with me the second time. Paytm and Freecharge provide much better service than yours. Either return my cashback or delink mobikwik from jugnoo.
INVOICE ID[protected]

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Address: 505209

Website: www.mobikwik.com

Mobikwik login id: [protected]@gmail.com

Am unable to login my mobikwik account. while doing login it gives error as
" Account was disabled" from 2016, oct 24 onwards. I had money in my wallet and i want my account back!.. They disabled my account without any information. I am not even allowed to send a complaint to them. I raised complaint(complaint number #5458194.) from others account but till the date they didn't respond. Please try to continue/enable my account. Please help me.

Jan 9, 2017

Complaint marked as Resolved

Now my Account was re-enabled but very slow response from mobikwik.

Mobikwik customer support has been notified about the posted complaint.

Nov 15, 2016

Updated by Gunda Sravan While am selecting forgot password, It was asked to enter my login id. After entering login id am selecting submit that time also it showed "Login Disabled". As per mobikwik instructions screenshots are sent to [protected]@mobikwik.com on 12th Nov, but still issue was not solved.

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Address: 122002

Website: www.mobikwik.com

I have booked a bus ticket on 13 oct. Due to some changes in plan I wanted to cancel this bus ticket on 23rd of Oct. I tried for bus ticket canclation through mobikwik mobile app but Mobikwik mobile app was not able to cancel it. So I raised a complaint on same day able "I am not able to cancel my bus ticket". I have spoke their customer care many times they always asked me to wait for 24 hrs. Now its been more than 10 days I did not received my cash. My complaint ticket number is #5448037.

Mobikwik customer support has been notified about the posted complaint.

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G

guptasappu

from Pune, Maharashtra

Nov 7, 2016

Attached the required screenshots .

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Address: 560026

Website: www.mobikwik.com

I recharged in MobiKwik app 296rs on Oct 19 to my friend airtel number . It's shows recharge successful my wallet amount 296 rs deducted but recharge not done so I raised tickets, still no one solved my issue. I called airtel operator they told there is no information available of 3rd party apps like MobiKwik instead of airtel money. They told there is no 296rs net pack, but MobiKwik shows 296rs pack in options. Now problem is created Mobikwik asking me to contact operator and wasted my time no amount refunded. I am tired of telling my issues.

Mobikwik customer support has been notified about the posted complaint.

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C

chhote lal saini

Nov 7, 2016

Mobikwik — To activate account

Sir my account Id is [protected]@gmail.com h. I have change mobile phone and my primary no services is blocked when I login in my account OTP has sent but I can not able to see my OTP because my primary no is blocked . so how to activate my account .

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T

Tarun 0090

from Pune, Maharashtra

Nov 8, 2016

Hi,

My PNR No. is[protected] on 1/11/16 in bus type is AC mentioned but they dont have AC bus so am not travel at that time and customer care also not picking my phone at that time. so please refund money ASAP.

Tarun
[protected]

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N

Nagarjun Deepak

from Delhi, Delhi

Nov 8, 2016

I have Recharged my Airtel no [protected], for 200/- rupees, yesterday 2/11/16, till now I didn't get recharge nor money back... customer care nos don't work- [protected]/[protected]...
I feel CHEATED.. no one to respond...

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Address: Gurgaon, Haryana, 122002

Website: www.mobikwik.com

I raised my concern many times about the cashback on BUS tickets booked but it remain unresolved.

I booked total four tickets and i received cashback for only two Tickets.

PNR 3GK3USY,[protected], Delhi to Manali
PNR HX56YRV,[protected], Delhi to Manali
PNR 6U9FK25,[protected], Delhi to lakhimpur
PNR 34QXQ3Q,[protected], Delhi to lakhimpur

I requested callback from MOBIKWIK but they do bot call while keep sending automated response that your query has resolved

Regards
Neeraj

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Address: Mumbai City, Maharashtra, 400099

Dear sir,
This is about mobikwik.com the fake promise they gave, i used to pay my electricity bill pay via mobikwik.com and i used coupon getitall to get assured 5% cash back i pay bill amount rs 1900 still they didn't gave any cash back. Best way to pay bill and gave all cash back is freecharge. So dont used this mobikwik.com to pay bills stay away from fake promises.

(Transaction id: bill[protected] consumer no.:[protected] reliance energy mumbai category: electricity transaction amount:? 1900 transaction date: nov 2, 2016)

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Address: 122002

Website: www.mobikwik.com

My Email ID : [protected]@yahoo.co.in M:[protected] Referred to one of my friend on[protected]. She has installed mobikwik by clicking on my link and added Rs.50. But both o[censored]s not received cashback yet. Email ID to whom referred : [protected]@gmail.com. M:[protected] Date :[protected]. User Installed mobikwik by clicking on my referral link and added Rs.50 as per terms and conditions. 14 days over still both o[censored]s not received cashback of Rs.100 and Rs.50 respectively. Called Customer care but no response. As per terms and conditions cashback shoud have credited within 48 hours. Very poor service.

Mobikwik customer support has been notified about the posted complaint.

Feb 21, 2017

Updated by kamatbs Still matter is pending. Not received any cashback till date.

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Address: 400101

Website: mobikwik

Dear sir,

My self vinod, last night i installed mobikwik app and transferred 250rs. From my bank a/c. And than tried to recharge to my cell no. But since last night till now i m getting same mails recharge unsuccessful mails and even i tried to mail to mobikwik towards that mail but, i m getting same response saying your money is transfer to your mobikwik a/c. And even after that this peoples expecting to feedback there mails. I have transferred that money to use and not to keep in mobikwik wallet

Wasting money and time, please look into this

And i m sorry if i had used any improper word in this mail.

Mobikwik customer support has been notified about the posted complaint.

Nov 04, 2016

akib4u's response Wanna refund my money

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S

Shivraj1528

Nov 3, 2016

Myself Shivraj singh, I have deposit Rs20 and recharge in my Mb [protected]. But the amount debited in my account and not recharge my mobile and also not credited money in my mobikwik

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S

s.agarwal1111

Nov 3, 2016

Recharged free local bsnl mins for rs.346 through mobikwik. Balance was deducted from the bank account but the recharge balance was not processed. Its been more than two weeks but still the amount is not refunded.

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D

dhananjay1987

Nov 3, 2016

User is disabled kindly help me kindly help

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S

s.agarwal1111

Nov 3, 2016

Recharged free local bsnl mins for rs.346 through mobikwik. Balance was deducted from the bank account but the recharge balance was not processed. Its been more than two weeks but still the amount is not refunded.

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D

dhananjay1987

Nov 3, 2016

User is disabled kindly help me kindly help

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A

akib4u

from Darjiling, West Bengal

Nov 4, 2016

Balace debited from my Wallet but recharge not done, here is details . please slove it.Customer Id:[protected] Operator:Airtel Category:DTH Transaction Amount:₹ 160 Updated Wallet Balance:₹ 0 Transaction Date:Oct 25, 2016 (Tuesday) Transaction ID:EN[protected]

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S

Shabirstar

from Delhi, Delhi

Nov 8, 2016

For unknown reasons, my mobikwik account was disabled by the company which had a wallet money. Kindly unblock it. It was associated with the following email: [protected]@gmail.com

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Address: 560066

Website: www.mobikwik.com

I have booked a ticket on 27th oct. As per policy cashback 400 should be received after 24 hours of day of journey. But it is a week I didn't receive cash back.
Transaction Id: 15FR0FG0FEYFR3B5|RojZdwDOgA .

It looks like they have one of the worst service in support. I raised a complaint ticket number:5476940, its been 5 days they have not responded to the ticket.
I called few times, I keep getting tone like "they are attending some other call and wait for sometime" even after 8-9 minutes there won't be any response.

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Address: Hyderabad, Andhra Pradesh, 500090

Website: mobikwik.com

I have booked two tickets thru mobikwik.com platform service provider sudheer travels, hyderabad to anantapur - date of journey -october 12 2016. Service is cancelled by operator. I received only one ticket amount.
I have posted complaint in mobikwik.com site, till now no response.

Ticket pnr: ddqtm2a

Ticket pnr: gugjjdz

My contact number -[protected]

Amount -900rs

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Address: Gurgaon, Haryana, 560091

I had made payment on mobikwik for my BESCOM account [protected] . the amount was deducted but never credited to BESCOM. i went personally to BESCOM office and asked them they told there has been no credit to my account and now i am a defaulter. i called their helpdesk who told will look into it and still no response. I raised a ticket they told they will get back to me and the ticket is closed without any reason. I tried to call their helpdesk which is forever not reachable. i raised another ticket there is no response. there is no greievence number at all.

below numbers never reachable.
[protected]
[protected]

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Address: Mumbai City, Maharashtra, 400053

Website: MobiKwik.com

Why my account is disabled. I had money in my wallet and i want my account back!. Even i did not any transact from my account. I had only add money to wallet and they can disabled my account without any clarification. My account id is [protected]@gmail.com.. I am not even allowed to send a complaint to them and nobody is picking up the call on their customer help number.
Please enabled my account and inform the further details for this issue. Please help me. My mobikwik complaint number 5482028

Nov 2, 2016

Complaint marked as Resolved

Please enabled my account and inform the further details for this issue. please help me. Or else i want my money back.

Mobikwik customer support has been notified about the posted complaint.

Nov 01, 2016

Updated by Nani1012 Am created MobiKwik a/c topup some amount in my MobiKwik a/c

When Am trying to login again my MobiKwik a/c some error are getting user is disabled

User name :- [protected]@gmail.com
Contact no:- [protected]

Am tried to contact MobiKwik customer care number but it's not connecting

I want my money back
Plz look into priority

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Address: 560066

Website: www.mobikwik.com

This is w. R. T complain no 544790 and ticket no 5447920 raised on mobikwik app. I had paid rs.300 amount for recharging my mobile but the recharge failed and money was deducted from my wallet (Since i had the amount available in my wallet). When i called customer care, the person mentioned that the transaction is pending from operator and raised a complain (Specified above) and said he will get back in 48 hours. I have been trying to call customer care number a couple of times to know the status but the lines are busy always. It's gonna be a week and yet haven't received the amount. Don't know what sort of service these people provide. I haven't seen a provider taking so much time to refund the money if transaction isn't complete.

I want my money back asap.. My order id is en[protected].

Mobikwik customer support has been notified about the posted complaint.

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A

Ahlawat Lalit

from Delhi, Delhi

Oct 27, 2016

From my bank I had paid and amount deduct from my Bank but it not upgrade to Mobikwik, pls. help what to do.

Thanks

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G

gun1th

from Hyderabad, Telangana

Oct 31, 2016

I have reffered to so many of my friends but am not getting any money for adding amount of rs.50 in their wallet.i have referred nearly 10 of my friends but i got only twice . if there is problem in reffering send me the exact procedure with screenshots for reffering.

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L

Lucifer 1719

from Ahmedabad, Gujarat

Nov 1, 2016

I recently signed up to mobikwik wallet that makes me a new user .the very first Time I used mobikwik was to add money I added considerable amount of money and then applied a promocode "KWIKADD" but there came a notification 'this is valid only for new users.I was also a new user so why could not be eligible for the promocode '?

Mobikwik Complaints & Reviews

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