Mobikwik — Bad Customer service

To get in touch with customer support. Called up the helpline no. To be hearing a recorded message. We are experiencing a high volume of call, and this might take a longer than usual time. 1) what is the longer than usual time. 20 min to an hour ¿ 3 different times and 3 different days and the same recorded message I get this is a good Cust. Service. In chat support also only 2 query and u r out no further comment and i[censored] want to chat now after 12 hours it states. What a good way to sheild yourself