Mobikwik — bank transfer not receiving payment back to my wallet after i had transfer from my mobikwik wallet my friend not receiving payment

Address:

Mahasamund, Chhattisgarh, 493558

Bank transfer to santlal pradhan[protected]
Transaction id: 5742cc1e59edf amount 4139 is cut from my wallet and payment is not done so pls refund money to my wallet
Date of incidenr 24 aug 2018
My mobile number [protected]
In my mobowiki wallet there is 4500 rs something rupees i have transfer money to my friend on 24 aug 2018 but my friend not got the money so a message come from company side that on next 7 days we refund yur payment but now till date payment is not come to my wallet