Mobikwik — Billing issue

I am seeing charges on my zip account my name is Nazar charges of which the transaction done on swiggy and swiggy has also refunded back the amount than also on my zip account it's asking me to pay the bill or face penalty, I have also raised a ticket regarding the same but it's still showing pending in the app however mobikwik is saying that the resolve tat for a ticket is 24hrs it's more than 24hrs now tried contacting them trough phone but was on hold for 10 minutes no executive was there to respond