Mobikwik — Bus booking changed without notice | |||||
As you can see i had booked a bus from chandigarh to delhi on 26 jun 2017 for 15:00 (3:00 pm) and received a confirmed ticked both on my mobikwik app and by sms for the same with a seat number. I searched for the bus at the departure point but it was nowhere to be found. Then at 2:43 pm i receive a sms from the operator (Himachal tourist volvo bus according to mobikwik) saying that the departure time of the bus is 4:30 to 4:45 pm. This is a clear case of cheating and fraud. If the bus was not going to depart at 3:00 pm i would never have booked it. I was unable to cancel the ticket at 3:00 as the mobikwik app would not allow me. Both the parties are responsible as mobikwik should not allow an operator who can change and cancel bookings according to how many seats they have filled. I suffered a loss of rs.1059/- as i did not want to take such a late bus. I would like compensation for the same. A delay of half an hour to 45 minutes is acceptable, but not 1.5 hours. I have been misled and defrauded. Was this information helpful? | |||||
Mobikwik customer support has been notified about the posted complaint. | |||||
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