Mobikwik — bus booking refund issue

Address:New Delhi, Delhi, 110059
Website:Mobikwik

I had done bus booking from mobikwik 29 nov 2018 from bhuntar to delhi. When i reached bus stop i asked about bus from bus operator he said bus is already departure from bus stop before departure time which was 9 pm timing they departure the bus 6 pm 3 hour before. Now i have complaint about it in mobikwik help section another day asked about recording or supporting document i have sent on mail but after that i got no reply yet. It's been 27 days my query yet not resolved.
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Iam unable to Transfer as KYC was not Upgraded and Pls upgrade and help me to do smooth Transactions... My Mobikwik Number is [protected]
Mobikwik is an online banking service providing application. Recently i added an amount of 500 in my mobikwik wallet. But now i cannot transfer the amount back to bank. For this purpose they require mandatory kyc. When i go in kyc section, a pop up comes "kyc is not available. " neither can i use it not i can transfer it...

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    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
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    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
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