Mobikwik — Cashback not received and no reply from customer care

Address:	110092
Website:	www.mobikwik.com

Sir/mam,

I had already raised a ticket on mobikwik site. Ticket no. #4863383 and #4882422.
Complaint is :
I made a puchase on ruplee app for rs.1000/- and as per their offer if you pay through mobikwik wallet you will get 15% cashback upto rs.1000/-, so i made by mobikwik the transaction date is 30th april and as per terms the cashback is to be credited within 24hrs.
Also the matters was brought by me in front of mobikwik in above said tickets on 30th april and on 3rd may 2016. But no reply from them and tickets are still in progress. This is kind of cheating with customers by mobikwik and ruplee both.

My email id : [protected]@gmail.com
Mobile number [protected]

Please do solve this at early. I will be thankful