Mobikwik — Complaint Regarding Loan Disbursement EMI not created in account and autodebit the amount from the my account of three months due

A Karnan

Dec 11, 2023

Address:	Mobikwik Head Office Address 2nd Floor, Orchid Centre, Golf Course Road, Sector 53 Gurgaon Gurgaon District Haryana India 122002
Website:	www.mobikwik.com

I hope this letter finds you well. I am writing to express my deep concern and dissatisfaction with the service I have received regarding my recent loan disbursement on 10 Aug 2023 UTR NO: CMS[protected] and subsequent issues with the collection process which have not even been credited to my account.

On August 10, 2023, I was expecting a loan amount to be credited to my account, as per the loan agreement. However, to my dismay, the funds were not received. In response to this, I promptly contacted your customer care on both August 11 and August 12, 2023, and I was assured that the issue would be resolved within 48 hours. Regrettably, despite these assurances, the amount is yet to be credited to my account.

To exacerbate matters, I have been facing undue harassment from your collection team. On a daily basis, more than four collection teams have been visiting my home and calling me throughout the day. This persistent and unwarranted behavior is causing immense distress and is unacceptable.

Furthermore, there seems to be an issue with the auto-debit option, which is resulting in fines and interest being deducted from my account. I am perplexed as to why the EMI for three months was deducted without a proper explanation or prior notification. The UTR No. CMS[protected]. associated with this transaction are 5 Sep[protected] INR, 28 Oct[protected] INR, and 30 Nov 23 - 5030 INR.

I kindly request an immediate and thorough investigation into these matters to rectify the discrepancies in the loan disbursement, address the harassment by the collection team, and clarify the unauthorized deductions from my account. I expect a resolution within a reasonable timeframe and request that you keep me informed about the progress of the investigation.

Failure to resolve these issues promptly may compel me to escalate this matter to the appropriate regulatory authorities and consumer protection agencies.

Thank you for your prompt attention to this matter. I anticipate a swift and satisfactory resolution.

Sincerely,

A.Karnan

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