Mobikwik — Credit card bill failed but money deducted

I had paid bill of my credit card of 45470 rs
On 01aug 20 and money deduced but on 06 aug 20 it bill was failed. I complaint it on mobikwik ticket #15762999. But no response received from their side also in mobikwik history showing 45470rs transfer to bank but still i haven't received money in my bank, pl help
Mobikwik no [protected]
Mail id - [protected]@gmail.com