Mobikwik — credit card bill payment transaction failed.. amount not refunded...

I have done my credit card bill payment on 21/03/2020 and 22/03/2020 of rs.1000/- each through mobikwik the amount was debited from my account (Screenshot attached) but the transactions failed.. Refund was initiated from mobikwik for the failed transactions on 23/03/2020 (Screenshot of concerned mail and transaction history of application attached) but the refund amount is not credited to my account till date (Screenshot of bank statement attached)
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