Mobikwik — credit of mobikwik supercash

Address:	500081
Website:	www.mobikwik.com

I had booked bus ticket through mobikwik on 2nd sep-17 for travelling on 06.09.17 from hyderabad to nagercoil. While booking the bus ticket, i applied promocode "ganesh" which is for rs. 1000 worth supercash against my original ticket value of rs. 2257.00. After booking the bus ticket, i did not get the supercash immediately. When i check with mobikwik team, i was told that supercash will be credited after completion of travel and within 48 hours of travel completion.
Even after 48 hours travel, i did not get my supercash. When i check with mobikwik, i was told that you have used your old supercash balance while booking the ticket, so you are not eligible for supercash. Generally, when we do any transaction in mobikwik by applying promocode, existing supercash will not be considered for payment. It will be automatically removed. But, while doing the bus booking, even after applying promocode existing supercash balance is getting to be adjusted automatically and we can not remove manually. But mobikwik team is denying to credit my supercash and saying that you have used existing supercash balance. Hereby attach proof of ticket booking with applying promocode "ganesh" which clearly says that you will earn supercash worth of rs 1000. Please arrange to get my supercash immediatly. Even after so many request, mobikwik team is sending same automated reply that you can not use existing supercash for getting new supercash and update your app..