Mobikwik — delay in refund of money

Address:

700143

As per order id [protected] dated Fri, 9 Aug 2019, 08:10 AM an amount of 608/- was paid through card and refund of the same was initiated by Everstylish on 24 Aug 2019. However the said amount of Rs.608 has not yet been credited to the bank account (SBI).It's been more than three days now the money has not yet been refunded to the bank account although while contacting customer care, they assured of getting it refunded with two days (48 hours). Will the money at all get refunded, if yes then when???