Mobikwik — Deposit amount to wallet

I deposited 600 rupees to wallet on 8 January but it didn't not added to wallet but amount debited from bank account I raised complaint about the same, now it is showing transaction successful in help section but amount not added to wallet nor it is refunded, along with that I deposited 5 rupees today but 84 deducted from my bank account and in transaction history it is showing paid for purchase of policy please refund my both transaction amount