Mobikwik — Doing IMPS but pending since 4th day

I'm doing IMPS Rs.600 he took me extra fees Rs 21 for IMPS WALLET to BANK TRANSFER. So my pending transaction is Rs 621. When I TRANSFER my money from WALLET to BANK TRANSFER it is show me your transaction is pending we solve in 24 hour. But not solve since 4th day. I was complaints in their help section my 4th ticket no is 18824265. This is too late so i send money for my friend Google pay. So I send message to mobikwik cancel my transaction and resend money into my wallet. But he don't listen. Please help to solve out.