Mobikwik — electricity bill not paid but the amount is deducted

I had paid my electricity bill on 14 January 2019 but today i was just checking whether new bill is there or not then i found that my previous bill of 14 January was also not paid till now. An amount of rs 807 was transferred to mobikwick but not to electricity board. so i request mobikwick to resolve this problem and pay the electricity bill as soon as possible