Mobikwik — Electricity bill pay account debited but bill not paid

Address:	Jodhpur, Rajasthan, 342003
Website:	mobikwik.com

Dear sir
I paid electricity bill through mobikwik app of amount 4812 rs on 12th march, my account has been debited but bill not paid yet.
I have also lodged same complaint in mobikwik help section with ticket no.6131556 on 17th march, which not resolved even after 14 days and customer care contact number not working.
Please resolve this issue as soon as possible.
Thanks and regard