Mobikwik — email id not found message

Mobikwik — email id not found message

D dinesh1113 from Bengaluru, Karnataka

Hi, I have done multiple transactions from mobikwik from past few months. Now on 6th june'19, i have transfered ₹10000/- to my mobikwik wallet for transferring to my bank account. When i'm trying to transfer money from "wallet to bank" i got the error "email id not found in the request". even i'm not changing my email id from mobikwik account, using same mail id, but still facing the error while transfer to bank. I have already informed same think in the HELP option i don't know when there are going to resolve, previously it was direct online chat help desk was there presently i can see only the offline support which is very worst. Kindly look into this & resolved this on a priority basis. +1 photos Was this information helpful? No (0) Yes (0)
Mobikwik customer support has been notified about the posted complaint. Jun 10, 2019 Updated by dinesh1113 Hi team, Please help me still am facing the same issue please resolve it as soon as possible its emergency to transfer the amount to my Bank pleaseseeeeeeee.
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Comments

Sharuk Abinai

from Bengaluru, Karnataka

I[censored] are getting an error "email id not found".Go to installed apps on ur phone, select mobikwik, clear all data, open the app, login again with ur phn number/email address.. now try transferring, You'll be good to go!! Cheers

vyshnavi p

from Hyderabad, Telangana

Sharuk Abinai,

Thanks a lot, even I faced this issue for almost 15-20 days, the customer support was not at all picking up the call, I have followed your mentioned method, felt very happy that now am able to transfer the money to my account.

Thank you