Mobikwik — excess payment of rs 2420.32 made on 14.03.1018

With ref to mobikwik's response to ticket #8757638 dated 18.07.18, i received the confirmation on 19.07.2018 that w. R. T. #order id 56762ced586af, transaction was unsuccessful, hence amount has been added back to my account. The amount was to be credit within 7-21 days.

This was also reaffirmed by their mail too.

However, when amount did not get credited to my account till 03.08.2018, i again raised ticket #8852720 on mobikwik help requesting to expedite the refund.

I received reply on 06.08.2018 from mobikwik advising me to contact merchant escalation centre at [protected].

I contacted the above no. On 06.08.2018, but as it was after 7:30 pm, i was informed by ivr to contact between 10 am to 7 pm.

On 07.08.18, i got a call from merchant escalation centre ([protected]) referring my call, where-in their executive enquired about the issue. When i explained the issue, he said my issue is not supposed to be raised at merchant escalation centre. He advised me to send an email.

Accordingly i sent an email on 07.08.2018 explaing above added,

Since 14.03.2018, i am following up with mobikwik and also raised numerous tickets earlier on same subject, but with no solution (Unfortunately every time "issue resolved" appeared against the tickets):

14.03.2018 ticket#8030569
06.06.2018 ticket #8528957
17.06.2018 ticket#8577052

I escalated the issue and for this ticket #8644441 was generated on 28.06.2018, but still after 5 months, the issue has not been resolved and money not refunded.

On 09.08.2018, i got an email reply from mobikwik that decision is in my favour and amount of rs 2420.32 is being credited in my account.

I waited and waited and till date ie 27.08.2018, amount has not been released by mobikwik.

When i tried to raise a fresh ticket through cuatomer help today, it said "user is diabled".

Mobikwik is not refunding rs 2420.32 a tually paid to them on 14.03.2018, but not showing in my mobikwik wallet inspite of continous follow up aince last 5 months