Mobikwik — extra charge for automobile payment, no chashback for ongoing offer

Address:	Pune, Maharashtra, 411028
Website:	www.Mobikwik.com

Team,

I purchased automobile from tvs shelar pune on 25th august 2017 and made payment through mobikwik wallet.

The mobikwik representative mr. Ashutosh sitting at tvs shellar guided me for the ongoing offer.
He assured that i will get 10% cashback in form of indian rs & supercash.

The total amount to be paid for the purchase was rs ₹64080 whereas mr ashutosh asked to pay extra 800rs i. E i paid total ₹64800 via mobikwik wallet. I really do not understand for what?
After repeatedly asking he told i will get that refunded to my account.

Issues:
1-extra 800 paid for mobikwik transaction (No card used) done via internet banking.
2- only 400 cashback returned to wallet that is too supercash.

After following up with tv's shellar staff & mobikwik representative it was confirmed that transaction made to tvs dealer was ₹64080 only. Even i got the invoice of same ₹64080.

Mobikwik representative mr ashutosh assured me that i will get that extra amount of ₹800 refunded along with cashback offer.

After long follow up i came to know that mr. Ashutosh left his job from mobikwik and i was helpless.

Somehow i got the mobikwik automobile pune head mr tuhin das's contact. I called him many times and explained my concerns.
He also assured that i will get the refund and cashback to my account but no luck.
But again he stoped responding my calls and now even his number is out of reach.
This is really shameful behaviour from a reputed online wallet representative.

Then i logged a complaint in mobikwik help for the same. Ticket #7048089.
Which is still open from past 15 days. Help centre and service is pathetic.

Expecting you to please look into above issues, kindly take appropriate action & refund the extra amount ₹800 paid and cashback as per ongoing offer to my wallet.

My registered mobile - [protected]
Please let me know in case i can help with more information if required.

Kindly take immediate action.