[Resolved]  Mobikwik — failed transaction but I did not receive my money in wallet.

My name is abhijeet from Kalyan My mobikwik username is abhijeet.[protected]@yahoo.com I had raised the request for failed transaction in myntra app. my ticket no was 2736411. they reasolved the ticket without any proper answer. I ordered shirt and pant from myntra.com on 30th May. the amount rs 1047 has been deducted from my wallet. but there is no any order generated in myntra. com. when I asked to myntra.com. team said that they have not received any payment from mobikwik . therefore no any order is generated . they did not refund my money and send the below feedback. Mobikwik replied :- amaste! We understand your concern about merchant transaction. Please be informed that it takes approximately 7-10 working days for the refund amount to reflect in your MobiKwik wallet once received. For now, the status of your Merchant transaction is successful at our end. In case we get the refund, then it will be added to your wallet balance automatically. Please note: Consumers are not eligible for any Cashback amount for Cancelled/Partially cancelled transactions and Cash back amount (if any) will be adjusted against refund amount. Thank you for being a valued MobiKwik customer. Regards MobiKwik Team