Mobikwik — failure of money transaction deducted money from my account resolve the problem

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Good Earth Business Bay - 601, 6th floor sector 58, Gurugram, Haryana India -122002, 122002

In this morning, i have transacted money from my account for buying clothes at mytra but transaction fail and money had been deducted from my account rs 2239.07 when i checked my account it also deducted the money giving statement like "zaakepaymentserices".in the statement written in the mobikwik also, the money had been deducted giving order id : 582e4e24fc962. Where this money had been to gone. Have already complaint to mobikwik apps also, generated a ticket #10547361. Please help me on this case to refund my money on my mobikwik apps.

Your customer
Salam sonik singh