Mobikwik — False Charges for Unsuccessful Bill Payment and Invalid Penalty Amount

Hi Team,

I have been a valuable and regular customer for Mobikwik (Mobile App) since a long time now and was regularly using their services until January but then their people started disappointing and penalised me bu charging me for a Bill Payment which was Unsuccessful and shows amount paid was Rs. 2035 (Inclusive of Rs. 2000 payment amount and 35 Rs as Interest of 1.18%). However, after checking with concerned merchant i.e. SBI Bank Credit Card, there has been no payment received until date. To this, I had raised 2-3 Complaint / Service Request on my Mobikwik Mobile App towards the discrepancy and their support team also mentioned that as an Unsuccessful Transaction and assured for refund within 7 days but It's been 3 months and I see no refund in their Zip Balance or Mobikwik Wallet service. Rather, they have started charging me with Penalty in every Bill Cycle for No reason which is approximately reached to 2900 INR . I even received calls from their agents to make payment and I had asked them for support but none of them helped me ever. In fact, everyone disconnected the call. This things has also affected by Credibility in eyes of CIBIL being a defaulter for NO REASON AT ALL.

Now, I have started to get messages on WhatsApp and Voice calls from Random numbers asking for Payment with Penalty amount as well as threatening me for Legal Consequences.

To this, I want to escalate this concern finally in written after no action or corrective measure by MOBIKWIK (an Indian Payment Service Provider)

I have proof of all these conversations and Harassment that I am going through is endless now! This is harsh on me now and they haven't even resolved or cleared out unnecessary charges till date (12th March 2022) for account registered with my Mobile number +91-[protected] on Mobikwik. It seems now I shall take it further to Consumer Forum and File a complaint for this Cheating, Financial Impact and Severe damage to my CIBIL score gradually without any fault from my end.

I request you solemnly to help me getting compensation w.r.t the impact I have got due to all this mess.

Kindly call or respond on mail on utmost priority with plan of action or suggestion for taking corrective measures ahead for this Fraud & Loss of my financial character amongst Credit Bureau of India.

Regards,
Rishabh Chaudhary
Contact No. [protected]
E-mail ID: rc.[protected]@gmail.com