Mobikwik — For closing ZIP services in mobikwik

I requested them above 2 times to permanently close mobikwik zip service, they reply with a message it will close in 5 working days.after 2 months i complaining about this in consumer complaint platform.still zip is active and that amount shows in zip direct affect my credit score.it shows i loan a amount of zip amount which provided by mobikwik ZIP. Please help me out of this. I contacted them via customer service number, they do not connect to any agent just waited me about 31 minutes.
Help me out of this