Mobikwik — Forcefully deducted from card to maintain 5000

Address:560066
Website:Mobikwik

My account balance was having Rs.50 and Mobikwik deducted Rs.4950 from my saved card directly without informing me.

If I want to transfer money back to my bank account, Mobikwik will charge Rs.250 as fee.

Why Mobikwik want me to maintain 5k balance.
I m really not liking this worst app for doing such kind of things.
Please I want my money back without any fee.
My ticket number : #6454835.
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I just booked 2 bus tickets yesterday.while making payment through mobikwik wallet it shows 10℅ cash back is available for this transaction.But I didn't get any cash back amount in my wallet
I have not recharged any number in mobikwik but in my mobikwik ac there is showing that the recharge has done for 1996 and my wallet balance has deducted. Please give my money back. Please solve my problem.

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