Mobikwik — I am complaining about mobikwik

Address:

Duggirala post office 522330

I recharged my jio number [protected] on 21st may 2019 with 149 in the mobikwik app.
The app took my money but till now not get recharge or cash back even i complained repeatedly.
They are not responding to my complaints and it displays it's not their fault
I submitted here my number and order id so please respond to problem

My order id is
RJ[protected]
Please respond as early as possible