Mobikwik — i am complaining about mobikwik wallet, where my amounts sent for recharge have been kept and now blocked

Address:

Address 2nd Floor, Orchid Centre, Golf Course Road, Sector 53 Gurgaon Gurgaon District Haryana India - 122002

Respected sir,
I am a. Venugopalan, requesting the mobikwik wallet authority to refund my money to my bank account, the source bank. Many amounts i sent for recharge had been kept in the wallet only. The amounts are sent only for recharge and not for deposits in the wallet. Without my knowledge, it has been diverted to the wallet. Last time, urgently i tried to recharge my mobile using mobikwik paying rs.98. But, the mobile was not recharged. When deeply noticing why mobile was not recharged, i came to understand that amounts have been withheld or kept in a wallet.
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When i am trying for reversal, there is also, it is blocked, i think.
Now my request to the authorities is please refund my money as soon as possible. With full confidence with mobikwik, i used the app. But, now the situation is my monies have been wrongly sent to wallet...

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A venugopalan