Mobikwik — I can exit my account

Hello sir..
My mobkwik account is not working while i ws using book my show n doing payment by mobkwik then payment deducted fro. My bank acc but my movie ticket iz not booked still. N i m unable to login as well as my no [protected] is my id.. Please resolve this i lost 300 rs cz of this.. I want my money n when i was doing log in with my no after validation of otp error is coming 'something wen wrong ' so whatever is a issue i don't know plz resolve this problem